We ship almost anywhere our customers need our thrilling products.  If you have a question as to whether we will ship to your part of the world, please send us an email and we will try to work with you. 

Here are our shipping recommendations:

In the USA:

You can choose between receiving your goods via UPS or USPS. At the checkout stage of your enjoyable Thrillomatic shopping adventure, you'll be given a variety of shipping options. Choose any one of these for a real time price quote.  Then pick the one that works best for you and proceed with the payment.  USPS is usually a few dollars cheaper, but we suggest that you use UPS if you're concerned about easily tracking your package, and also if you want insurance for the full amount of your purchase (in case of loss or damage).  USPS  tracking is quite basic and packages are insured only upto a certain $ amount (go to www.USPS.com for details).  Please note that Thrillomatic is not responsible for lost or damaged goods.

International:

For international orders, we currently offer the following shipping options: USPS Express Mail International, USPS Priority Mail International, USPS First Class Mail International, and UPS Worldwide Expedited. For our favorite friends from the north, we also offer UPS Canada Standard.

For international orders there is often a duty/import tax which is determined by each country. Please be aware of this additional charge (customer's responsibility) and also note that we are unable to control any delays at customs.  If you do not accept the customs charges, your order will be shipped back to us and we will be charged for the costs incurred.  Therefore, we do not refund your purchase/shipping charges in this circumstance. 

We strongly encourage using UPS, USPS Express Mail, or USPS Priority Mail, even though these options are more expensive. If you choose to use USPS First Class Mail for your international shipment, there is no tracking or insurance available. This means that if the order gets lost or damaged, you will not be reimbursed for the loss. Please note that Thrillomatic is not responsible for merchandise that is lost or damaged during delivery.  Also, as we are a retail store, we are unable to ship your items as "gifts" or "free merchandise".  

General Information:

All orders (domestic and international) are shipped Monday thru Friday and generally take 1-7 business days to process.  Please allow upto two weeks before you get concerned that you have not received your shipment.  If you are in a hurry for your order or need an item by a specific date, please note this in the "comments" section of your order form.  

Since we try to offer so many wonderful items, once in awhile, we may be out of stock of something.  If we didn't get to the website to tell you it was sold out before you placed the order, we'll contact you in a timely manner with your options.  You can either get a refund, choose a different amazing product, or wait for that item to come back into stock.  Please email us back within a reasonable amount of time (otherwise your order will be cancelled and we'll process the refund).  Also, please keep in mind that we try to carry unique products and some of these items may come from small manufacturers.  Once in awhile, delays are unavoidable. 

If you have any questions,concerns, suggestions, criticisms, rants or exclamations of delight regarding your experience at THRILLOMATIC, send an email to billie@thrillomatic.com or call us @ 415-852-0968.